|The utility charges a flat rate for residential customers. Combined bills for water and sewer ($70/mon) are mailed at the end of each month. Commercial customers are charged $100/mon or $.10/gal. Payments of money orders or checks only are sent to a lock box at Wells Fargo who emails a list of payments daily to ARUC. Payments of check, cash, money order or credit card may be paid at the RUC Bethel office. A hand written receipt is issued at time of payment. ARUC also uses QuickBooks Pro for accounting purposes.
Presently, bills are sent at the end of each month. They are considered overdue if unpaid 20 days later. Thirty days after that, the operators are given a list of addresses to place pink door hangers alerting the customer that service will be shut off in three days. RUC strictly enforces the disconnection policy for non-payment. Repayment plans are offered, however, the manager noted that many customers do not honor the payment plan. NSF checks are submitted to a collection agency.
Through the Memorandum of Agreement, ARUC has the authority to change customer rates. The manager and accountant make recommendations to the advisory board who votes support or non-support. A vote of support is then sent to the ANTHC Board of Directors for action.
The utility has a written purchasing system. An operator places a purchase request to the manager who then submits the request to administration. Administration checks the budget prior to approval. Approving signatures are based on the amount of the purchase requested. The higher the amount, the more signatures required.|